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PostNimbo Help

Channel needs reconnecting

Networks give PostNimbo access for a limited time, and take it away when something changes on your account. When that happens the channel is greyed out with Channel disconnected, click to reconnect, and the inbox may show Some channels need to be reconnected to load new comments.

Reconnect

Section titled “Reconnect”

  1. On the Publish page, click the disconnected channel (or open its ⋯ menu and select Reconnect channel).

  2. Sign in to the network with the same account that owns the page or profile.

  3. Allow all the permissions asked for.

  4. For Facebook, Instagram, LinkedIn Pages, YouTube and Google Business, select the same page, account or location again.

Your scheduled posts stay in place and publish normally once the channel is connected again.

Common reasons

Section titled “Common reasons”
  • You changed your password or turned on two-factor authentication on the network.
  • Access expired. Some networks require you to reconnect every few weeks or months.
  • You removed PostNimbo from the network’s list of connected apps.
  • You lost admin rights on the Facebook Page or LinkedIn Page.
  • An Instagram account was switched back to a personal account. It must be Business or Creator.
  • Instagram asked you to log in at instagram.com and confirm something. Do that first, then reconnect.
  • Your workspace added a new feature that needs extra permissions, such as direct messages.