Inbox reports and top fans
Go to Analyze → Inbox. Pick a period (7, 30 or 90 days, or Custom) and a brand.
What’s in the report
Section titled “What’s in the report”- Summary: conversations, how many were replied to, and the average and median first response time.
- Team: replies, resolved conversations and average first response per teammate. Select Export CSV to download it.
- Resolve reasons: how conversations were closed, including No reason.
- Topics: how many conversations matched each topic.
Top fans
Section titled “Top fans”The Top fans card lists up to 20 people who wrote to you most in the period, across comments, messages and reviews, with their number of messages and conversations.
Select Open in Engage next to a fan to see all their conversations. It’s a quick way to find loyal customers to thank, feature or invite to a community.