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PostNimbo Help

The inbox

At a glance

Section titled “At a glance”

Comments, mentions, direct messages and reviews from your channels arrive in one inbox. On the way in, topics tag them and automations can reply, assign or tidy them up, so the inbox only holds what needs a person.

Inbox routing and automation pipeline New comments and messages are synced every 10 minutes. On a channel’s first sync nothing runs. Otherwise topics tag and route them, then automation rules run, and the conversation lands in the inbox. yes no New comment, message or review Sync every 10 min or Sync now First sync of channel? Last 7 days loaded no topics or rules run Topics tag, route to skill Automation rules first matching reply wins Inbox read, assign, reply, resolve A rule can Auto reply or AI reply Assign to a person or next with skill Tag, Hide or Resolve Filters: brand, channels, types, keywords, sentiment, new people, business hours
What happens to a new message before it reaches you.

Find your way in the inbox

Section titled “Find your way in the inbox”

Open Engage in the top bar. The Inbox tab shows how many conversations are open.

The Engage inbox with the channel list, filters, the conversation list and an open conversation with tags.
  1. Channels. Pick one to see only its conversations, or All channels.
  2. Open / Resolved and Sync now.
  3. Search and filters: type, assignee, topic and tags.
  4. The conversation list. The selected conversation is highlighted.
  5. Assign and Resolve.
  6. The conversation’s tags. Select + Tag to add one.
  7. Conversation and internal Notes.

The brand switcher in the top bar decides which brands’ channels you see.

Filter the list

Section titled “Filter the list”
  • Open / Resolved (2): open conversations are shown by default.
  • Type: Comment, Reply, Mention, Message (direct messages) or Review.
  • Assignee: Anyone, Assigned to me or Unassigned.
  • Topic and tags: once you’ve created them. See Topics.
  • Search comments: search by text or author.

Use the arrow keys to move between conversations.

Which networks are supported

Section titled “Which networks are supported”
NetworkWhat arrivesReplyHideDelete
Facebook PageComments, messages*YesYesYes
Instagram (both kinds)Comments, messages*YesYesYes
ThreadsRepliesYesYesNo
YouTubeCommentsYesNoYes
LinkedIn PageCommentsYesNoNo
XMentions and repliesYesNoNo
Google BusinessReviewsYesNoYour reply only
TikTok (Business connection)CommentsYesNoYour own comments

* Messages need to be switched on per channel. See below.

Not supported yet: personal LinkedIn profiles, the regular Tiktok connection, Pinterest and other networks. These show Coming soon.

How often new messages arrive

Section titled “How often new messages arrive”

PostNimbo checks for new messages every 10 minutes. Select Sync now to check right away. The first time a channel syncs, it loads the last 7 days.

Direct messages

Section titled “Direct messages”

For Facebook Pages and Instagram, admins can turn on direct messages per channel.

  1. In Engage, select the channel on the left.

  2. Turn on Direct messages.

  3. Wait for the first sync. The status shows if anything is missing, for example a permission that needs the channel to be reconnected.

Messages appear as type Message. Photos and files people send are shown in the thread.

Google reviews

Section titled “Google reviews”

Reviews of your Google Business locations show as type Review, with the star rating in the thread header. You can reply publicly. Reviews themselves can’t be hidden or deleted.

A channel needs reconnecting

Section titled “A channel needs reconnecting”

A red banner (Some channels need to be reconnected to load new comments) means the network stopped giving PostNimbo access. See Channel needs reconnecting.